For any business to succeed, customer satisfaction is important. As an Albuquerque landlord, you should prioritize your relationship with your tenant.
There are many reasons that influence whether your tenant will renew their lease once their lease expires. Your goal should, therefore, be to avoid tenant turnovers as best as you can by taking a proactive approach. After all, renters who stay long term are very cost-effective.
Let’s look at reasons why a good landlord-tenant relationship is important as well as discuss tips on how you can better your relationship with your Albuquerque tenants.
Below are reasons why a good relationship with your renter is so crucial:
- Mutual respect may lead to more lease renewals
- Better communication between parties due to trust and reliability
- Reduced tension when it comes to maintenance and repair requests
- Timely rent payments with little to no excuses
- The increased likelihood your tenants will care for your property
6 Tips for a Better Relationship with Your Albuquerque Tenants:
1. Respect Your Tenant’s Rights
As a landlord, you have a right to access your rental property. Here are four legitimate reasons why you may enter a rental unit:
- To show the property to prospective renters or buyers.
- When the rental property requires repair or maintenance.
- In an emergency such as a water leak or fire.
- To conduct property inspections. It’s typical for landlords to make yearly, semi-yearly, or quarterly property inspections.
However, the frequency should be reasonable. If it’s too frequent, you may be accused of harassing the tenant. As stated in the Albuquerque rentals laws, you are required to give a 24-hour notice prior to entering the rental unit.
The entry times should also be reasonable. For example, between 8:00 a.m. and 5:00 p.m. during weekdays and between 9: 00 a.m. and 3:00 p.m. during weekends.
Moreover, consider a follow up after making an entry to ensure that your tenant didn’t have an upsetting experience.
2. Be Quick and Efficient
It pays to take care of your resident’s concerns quickly and efficiently. If your tenant experiences an issue, make sure to remedy it as quickly as possible. If they must wait a long time for issues to be resolved, they are likely to become upset. They are also unlikely to renew their lease or rental agreement for another term.
If you find it difficult to be quick and efficient, consider hiring a competent Albuquerque property management firm. Aim to choose a property management company that values customer service.
3. Be Forthcoming From the Start
After tenants sign an Albuquerque lease or rental agreement, they are unlikely to welcome any surprises later. That’s why it is important to state your expectations from the start.
- Explaining how the maintenance and repair requests work
- Only make promises you intend to keep
- Disclosing any problems with the property at the beginning and offering helpful solutions
- Making sure your renters know exactly what they are responsible for
- Going through the lease agreement thoroughly before signing
By covering such basics from the beginning, you’ll help reduce confusion and misunderstanding throughout the entire tenancy.
4. Schedule Regular Property Maintenance
As a landlord, it’s your responsibility to care for your Albuquerque rental property. Regular home maintenance increases the value of your home, saves money, reduces energy consumption, and maintains safety.
To ensure that you give your tenants quality living, ensure to check the following items:
- Plumbing – check for any water leakages.
- Appliances – verify that all the appliances are in good working order.
- Smoke and carbon detectors – ensure that the filters are in good working condition and that the batteries are functional.
- Ensure lease compliance – verify that the tenant is not breaking any terms of the lease.
By conducting routine maintenance checks, you show the renter that you care about the property. This will also compel them to do the same.
5. Be Respectful About Rent Increases
As a landlord, there will be a time when you will be forced to raise the rent amount. When that time comes, proper planning and research are necessary to avoid issues with your tenant. You’ll also need to familiarize yourself with all New Mexico and Albuquerque rental laws regarding rent increases.
As an Albuquerque landlord, you need to give your tenant appropriate notice. If the lease is month-to-month, you need to give your tenant a 30-day notice. If the lease is fixed, you need to give your tenants a 60 days’ notice. Ample notice will help your tenant plan accordingly.
The rent increase should also not violate Federal Fair Housing Rules. According to these rules, it’s illegal for any landlord to discriminate against a renter based on certain protected classes. These protected classes include national origin, familial status, disability, sex, race, color, marital status, and age.
You could be considered discriminatory if you raise rent shortly after learning that your tenant is married.
You also cannot raise the rent as a retaliatory act against a tenant who has acted within their legal rights. Such Albuquerque tenant rights include:
- Complained to a government agency about a problem in your property
- Exercised their rights under the First Amendment to organize or join a tenant’s union
- Withheld rent to force you to fix issues on the rental property.
6. Be Communicative
Communication is key to the landlord and tenant relationship. When you communicate with your residents you need to ensure that you do so in an appropriate and timely manner.
Here are some suggestions for making sure you have got a decent shot at reaching your tenant when you need to:
- Find out what you’re they prefer as a method of communication when they sign their lease. Would they prefer texting or emailing? Or through social media platforms like Facebook and Twitter.
- If you agree that your primary method of contact is texting, then make sure to set some ground rules regarding the times.
- For non-email communication, consider taking screenshots for record-keeping purposes.
When the landlord-tenant relationship is good, things tend to flow smoothly. It will foster tenant retention, and it can mean more references for you down the road.